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Australian owned premium performance parts and services - Buy any 2 items and get 5% off - Worldwide shipping available Call +61 461 324 537 sales@boostedengineering.com.au
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Shipping policy

Shipping Policy

Thank you for shopping at Boosted Engineering. This policy sets out our shipping terms.

1. Processing Your Order
You’ll receive an email confirmation after placing your order. Please keep it as proof of purchase.

2. Processing Time
Once payment is verified, orders are processed within 2–5 business days. Large and made-to-order items can take longer. We’ll contact you if there’s any delay.

Special order items: Items listed with a 5–14 business day dispatch time are special order items, ordered in from our supplier for your order. Cancelling a special order item may incur a 25% restocking fee. See our Refund Policy for details.

3. Where We Ship
We ship within Australia and internationally. Questions? Email sales@boostedengineering.com.au

4. Shipping Rates and Delivery Estimates
Delivery times are estimates only. They start from the date of dispatch, not the date of order, and aren’t guaranteed. Weather, carrier delays and other circumstances outside our control can affect delivery.

(a) Express Shipping: 2–10 business days. Cost depends on the product and delivery location.

(b) Standard Shipping: 5–20 business days. Cost depends on the product and delivery location.

(c) Freight Items (engines, turbo kits, transmissions and other large items): These are shipped by freight, and the cost is based on weight. Ordering more than one large item increases the freight cost. Freight to Australia is calculated at checkout and NZ freight is quoted.

(d) Freight Quote Items: Freight to other overseas destinations, and some large or made-to-order items, is quoted separately. Checkout shows “Freight Quote Required (Contact Us for a Quote)” at $0. This is a placeholder, not the final cost. After you order, we’ll contact you with the freight cost for your address. Your order is dispatched once the freight cost is confirmed and paid.

(e) Please note:

  • Business days are Monday to Friday, excluding public holidays.
  • Orders aren’t shipped or delivered on weekends or public holidays.
  • Delivery dates vary by carrier, location, shipping method and items ordered.
  • Orders may be delivered in separate shipments.
  • Shipping costs are based on order weight and the delivery method selected, and are shown at checkout.
  • Customs clearance can delay packages to and from Australia.
  • We’re not responsible for incorrect addresses provided by the customer. Please make sure someone can receive freight deliveries.

5. Tracking
You’ll receive a tracking link by email once your order is dispatched. All Australian orders include tracking. International orders ship via DHL with tracking. If you request alternative shipping arrangements, tracking may not be available and we aren’t responsible for delivery issues with third-party arrangements.

6. International Customs, Duties and Taxes
Orders shipped outside Australia may be subject to import duties, taxes and customs fees in the destination country. Customs inspections may cause delays. All duties, taxes, brokerage and import fees are the customer’s responsibility. We don’t control or benefit from these charges.

7. Damages
If your package or product is damaged on delivery, contact us immediately:
+61 461 324 537
sales@boostedengineering.com.au

8. Missing or Lost Packages
Please check common courier drop-off spots and with neighbours first. If you still can’t find your order, contact us:
+61 461 324 537
sales@boostedengineering.com.au

9. Questions
See our FAQ page or contact us:
+61 461 324 537
sales@boostedengineering.com.au