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At Boosted Engineering, we are committed to supplying quality products and providing clear communication throughout the ordering process. Please read this policy carefully before placing an order.

Change of Mind

We do not offer refunds, returns or exchanges for change-of-mind purchases once an order has been shipped.

For stocked items, a change-of-mind cancellation may only be considered before the order has been shipped. Once an order has been processed and shipped, we do not accept returns or provide refunds for change-of-mind purchases.

Once an order has been placed with our supplier on your behalf, or the item is specially sourced, custom-made or imported specifically for you, the sale is final and cannot be cancelled or refunded for change-of-mind reasons.

If a stocked item has not yet shipped and is subject to an unreasonable or extended delay beyond the estimated delivery timeframe, we may approve a cancellation. Where cancellation is approved at our discretion, a 25% restocking fee may apply where reasonable and applicable.

Approved change-of-mind refunds are subject to a 6% refund processing fee, calculated against the original purchase amount, to cover transaction processing and administrative costs incurred by Boosted Engineering. This fee applies only to voluntary refunds approved at our discretion and does not apply where a customer is legally entitled to a refund.

Alternatively, customers may elect to receive 100% of the approved refund amount as store credit towards a future purchase, without the 6% processing fee, where this option is offered.

Refund Processing Fees & Store Credit

Where Boosted Engineering agrees to provide a discretionary refund for a change-of-mind cancellation, the following options are available:

• Refund to Original Payment Method: A 6% processing fee will be deducted from the original purchase amount to cover transaction and administrative costs.

• 100% Store Credit: Customers may instead elect to receive the full approved amount as store credit towards another purchase with Boosted Engineering, without the 6% fee.

These options are subject to approval and apply only where no additional restocking fees or other agreed cancellation costs are applicable.

Where a 25% restocking fee applies, Boosted Engineering will advise the customer of the applicable deduction before processing the cancellation. The 6% fee will not automatically be charged in addition to a restocking fee.

No refund processing fees, restocking fees or compulsory store credit arrangements apply where Australian Consumer Law or other applicable legislation entitles the customer to a refund without such deductions.

Special Order Items

Items listed with a 5–14 business day dispatch time are special order items. They are not held in stock and are ordered in from our supplier specifically for your order. If a cancellation of a special order item is accepted, a 25% restocking fee may apply.

Products that are not normally held in stock and are sourced specifically to fulfil a customer's order are non-refundable and non-returnable for change-of-mind reasons unless otherwise agreed in writing.

This includes supplier-direct, custom-made, made-to-order and imported products ordered specifically on behalf of the customer.

These restrictions do not affect any rights or remedies available under Australian Consumer Law.

Faulty, Damaged, or Incorrect Products

Please inspect your order immediately upon delivery. We request that any shipping damage or missing items be reported within 48 hours of delivery, and faulty or incorrect items within 7 days where reasonably possible.

Please include:

• Clear photos of the product

• Clear photos of the packaging (including any damage)

• A photo of the shipping label

• A description of the issue

We strongly recommend keeping all original packaging until you are satisfied with your order.

These reporting timeframes do not limit your statutory consumer rights. Where required under Australian Consumer Law, we will provide an appropriate remedy, which may include a repair, replacement, or refund at no additional cost to the customer.

Defects & Warranty Claims

If you believe your product is defective:

• Contact us before initiating a chargeback or third-party claim where reasonably possible.

• Provide detailed photos and supporting information.

• Do not attempt repair, modification, or disassembly without written approval where doing so may affect our ability to assess the issue.

All warranty claims are subject to inspection and review.

Our voluntary warranty does not cover damage caused by improper installation, misuse, tuning errors, excessive power levels beyond rated specifications, or normal wear and tear.

These exclusions do not limit any rights or remedies available under Australian Consumer Law.

Performance parts are intended for off-road or motorsport use only unless otherwise specified.

Order Cancellations

Orders cannot generally be cancelled for change-of-mind reasons once they have been processed, dispatched, or shipped. This includes all special-order, supplier-direct, custom-made, and imported products ordered specifically on behalf of the customer.

Any cancellation approved at our discretion before dispatch may be subject to the applicable refund processing or restocking fees outlined above.

Customers will be advised of any applicable deductions before the discretionary cancellation is finalised.

Nothing in this section restricts cancellation or refund rights provided by Australian Consumer Law or other applicable legislation.

International Orders – Duties & Taxes

International shipments are sent under DAP (Delivered At Place) terms unless otherwise stated.

• The customer is responsible for all applicable import duties, customs fees, taxes, and clearance charges.

• These charges are determined by the destination country's customs authority and are not controlled by Boosted Engineering.

• Import duties and customs fees paid to third parties are generally non-refundable by Boosted Engineering.

Refusal to pay applicable duties or customs charges does not, by itself, qualify as a valid reason for a change-of-mind refund.

This does not exclude any rights that customers may have under applicable consumer protection laws.

Chargebacks

We are committed to resolving any issues directly and professionally.

Initiating a chargeback without first contacting us may delay resolution and may require additional documentation to be provided to the payment provider.

We encourage customers to contact us at sales@boostedengineering.com.au to discuss any concerns before escalating a dispute.

Nothing in this policy restricts a customer's rights to raise a legitimate payment dispute or exercise their legal rights.

Governing Law

Boosted Engineering is an Australian business. This policy is governed by the laws of Australia, including the Australian Consumer Law, subject to any mandatory consumer protection laws that may apply in the customer's jurisdiction.

Australian Consumer Law

Nothing in this policy excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Where a customer is entitled to a refund under Australian Consumer Law, the refund will be provided without deduction of refund processing fees, restocking fees, or other charges prohibited by law.

Customers are not required to accept store credit in place of a refund where a monetary refund is required by law.