Política de reembolso

Refund Policy

At Boosted Engineering, we’re committed to supplying quality products and clear communication throughout the ordering process. Please read this policy carefully before placing an order.

Change of Mind

• We do not accept returns or exchanges for change of mind once an order has been dispatched.
• Orders can only be cancelled for change of mind before they are dispatched to you, and the fees below apply.
• Ordering the wrong part, specification or fitment for your vehicle is treated as a change of mind. Please check fitment carefully, or contact us before ordering if you’re unsure.

Special Order Items

Items listed with a 5–14 business day dispatch time are special order items. They are not held in stock and are ordered in from our supplier specifically for your order. This includes supplier-direct, custom-made, made-to-order and imported products.

Special order items can be cancelled before they are dispatched to you. Cancelling a special order item automatically incurs a 25% restocking fee, plus any payment processing fee that applies to your payment method (see below). This fee covers supplier restocking charges, freight, and the cost of holding stock that was ordered specifically for you.

Payment Processing Fees

Some payment providers do not return their fees to us when an order is cancelled. These fees are deducted from any change-of-mind cancellation:

• Afterpay or Zip: 6%
• PayPal: 3%
• Credit/debit card and all other payment methods: no processing fee

Total Cancellation Fees

All fees are calculated on the original order amount.

We will always confirm the exact deduction with you before a cancellation is finalised.

When These Fees Do NOT Apply

Restocking and payment processing fees only apply to change-of-mind cancellations. They never apply to items that are:

• Faulty or defective
• Damaged in transit
• Incorrectly supplied, meaning different from what you originally ordered (wrong part, wrong specification, or missing items)

In these cases you are covered by our Faulty, Damaged or Incorrect Products section below and by the Australian Consumer Law, at no cost to you.

Store Credit Option

Instead of a change-of-mind cancellation with fees, you can choose to keep 100% of your order value as store credit, with no restocking or processing fees. Store credit can be used on any product on our store.

Delayed Orders

If your order is significantly delayed beyond the estimated timeframe, please contact us and we’ll work with you on the available options, including cancellation.

Faulty, Damaged or Incorrect Products

Please inspect your order as soon as it arrives. We ask that shipping damage or missing items be reported within 48 hours of delivery, and faulty items, or items that differ from what you ordered, within 7 days where reasonably possible.

Please include:

• Clear photos of the product
• Clear photos of the packaging (including any damage)
• A photo of the shipping label
• A description of the issue

We recommend keeping all original packaging until you’re satisfied with your order.

These timeframes do not limit your statutory rights. Where required under the Australian Consumer Law, we will provide a repair, replacement or refund at no cost to you, including return shipping where applicable.

Defects & Warranty Claims

If you believe your product is defective:

• Contact us before starting a chargeback or third-party claim where reasonably possible.
• Provide detailed photos and supporting information.
• Do not attempt repair, modification or disassembly without our written approval where doing so may affect our ability to assess the issue.

All claims are subject to inspection. Faults caused by improper installation, misuse, tuning errors, power levels beyond rated specifications, or normal wear and tear are not defects. This does not limit your rights under the Australian Consumer Law.

Boosted Engineering engines come with a separate voluntary warranty – see our Engine Warranty & Maintenance Policy. Other products are covered by the Australian Consumer Law and, where offered, the manufacturer’s own warranty.

Performance parts are intended for off-road or motorsport use only unless otherwise specified.

International Orders – Duties & Taxes

International orders are shipped under DAP (Delivered At Place) terms. You are responsible for all import duties, taxes, customs fees and clearance charges in your country. These are set by your country’s customs authority, are not controlled by Boosted Engineering, and are generally non-refundable. Refusing to pay them does not, by itself, entitle you to a cancellation or refund. This does not exclude any rights you have under applicable consumer protection laws.

Chargebacks

We’re committed to resolving any issue directly. Please contact us at sales@boostedengineering.com.au before raising a dispute with your payment provider, as a chargeback without contacting us first may delay resolution. Nothing in this policy restricts your right to raise a legitimate payment dispute.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy excludes, restricts or modifies those rights. Where you are entitled to a refund under the Australian Consumer Law, it will be provided in full, with no restocking or processing fees, and you are not required to accept store credit instead.

This policy is governed by the laws of Australia.